SHIPPING & EXCHANGE POLICY

SHIPPING & EXCHANGE POLICY

TRULY CHIC BOUTIQUE ships all its orders through USPS via priority Mail. All orders placed before 12:00pm Eastern Time will be processed and shipped the same day. We offer a shipping flat rate of  $5.95. Orders over $75 receive free shipping. Customers should expect their order within 2-3 business days after their order has shipped. Orders placed after 12:00 pm Eastern Time will be shipped the following day. 

 

ALL SALES ARE FINAL. We do not offer money back or refunds. Exchanges can be made within 14 days from the day of purchase for store credit ONLY. The merchandise must be unworn, unwashed, and free of make up or any other stains. Item(s) must have all tags attached accompanied by a receipt. No exchange will be honor without a tag and purchase receipt.

*TRULY CHIC BOUTIQUE accepts exchanges on: unworn, unwashed, full price merchandise with original tags attached. Return package(s) must be postmarked within 14 days of original customer receipt and delivery confirmation date.

NOT applicable for exchange: Sales and discounted merchandise, swimwear, intimates, jewelry and accessories.

 

To make a return please do the following:


  • Send an email to trulychicboutique@gmail.com explaining the reason of return and a Return Authorization Form will be emailed to you. Complete the form and send it with the returned item. Customer is responsible for shipping charges.

  • Safely enclose return item(s) in shipping package of your choice. Be sure to include complete Return Authorization Form, as we will not accept any returns without it. Then simply drop your package off at official location of specified carrier.

 

TRULY CHIC BOUTIQUE strongly recommends using delivery confirmation on your return package, as we will not be held liable for any lost, damaged, or late return packages.

All returns will be processed within 14 business days upon receipt of return package to TRULY CHIC BOUTIQUE address; once package has been received and inspected a store credit will be issued. Store credit for online orders can only be used online. Store credit do not expires.

 

Please send your return to the following address:

Truly Chic Boutique
15714 SW 72nd ST

Miami, Florida 33193

 

Note: TRULY CHIC BOUTIQUE strongly recommends using delivery confirmation on your return package, as we will not be held liable for any lost, damaged or late return packages.